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Surgical Service Tech - Operating Room - AV Specialist

Company Overview

Titan HRSS, LLC focuses on applying our distinguishing characteristic of a culture which is to lead with transparency, proactive approach, and integrity. We will align employers with the right people that will propel their business to the next level. We align career seekers with business leaders that will utilize acquired skill sets and hone in on developing potential. Beyond the placement and staffing arena, Titan HRSS, LLC is the premier global professional services company in delivering a comprehensive range of operations, strategy, and consulting solutions and services. Our client is our top priority, and thus drives our focus on delivering quality customer service experience, quality applicants and staffing solutions, a focus on our client's bottom line, and timeliness in delivery of satisfaction.

We are seeking a Surgical Service Tech - OR AV Specialist to become a part of our client's team! You will be responsible for providing onsite service for OR1 products, video and support the company instrumentation.


  • Performs preventative maintenance, trouble-shooting and, as needed, repair and upgrades OR1 systems.
  • In-service to the client on system use, care, handling troubleshooting.
  • Keep repairs and replacement equipment expenses within a predetermined budget for the account, preventative maintenance on all company devices.
  • Trouble shoot video and instrument issues in the O.R.
  • Inspection of the instruments and document their functionality, maintain the instrument sets so that they are always in good working order and ready for use.
  • Perform preventative maintenance of company endoscopes and instrumentation may also be part of daily task, but is secondary to the primary goals for O/R case support and uptime of integrated operating rooms.
  • Provide high level support (on-demand) and customer satisfaction in a fast paced work environment often under stressful conditions.
  • Continuously seeks to improve knowledge and skills necessary to support the OR1 integration products as well as advancements in company instrumentation and equipment.
  • As a standard, the Service Tech, OR-1 (Onsite) will work in partnership with the client’s O.R. department with a primary responsibility for the OR1 integration and equipment inspection, repair (either performing or facilitating) and replacement.
  • The Service Tech, OR-1 (Onsite) may also be responsible for other company instruments and equipment that are damaged, worn, etc.


  • Have excellent written and spoken English language business communication skills.
  • Have demonstrated success working in a collaborative, service-oriented team environment.
  • A minimum education level, 2+ years of college.
  • 2 to 4 years of related experience.
  • The Service Tech, OR-1 (Onsite) must be highly proficient in the installation, service and debugging of integrated video systems in a hospital setting.
  • Possess exceptional organizational skills and the ability to multi-task.
  • Possess excellent communication skills for both oral and written as necessary to communicate effectively with both the customer and Protection 1® management.
  • This position demands a high regard and demonstrated capability for problem solving and ultimately, customer satisfaction.
  • Working knowledge of AV programming, system design, image routing and image capture is desired. This includes a sound working understanding of construction documents, particularly conduit/cable schematics and as- built audiovisual layout drawings.
  • Experience with hospital based Electronic Medical Record systems (EMR) is a plus.
  • Experience on a wide of components from the major AV manufacturers is strongly desired.
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