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Employee Relations Manager

Company Overview

Titan HRSS, LLC focuses on applying our distinguishing characteristic of a culture which is to lead with transparency, proactive approach, and integrity. We will align employers with the right people that will propel their business to the next level. We align career seekers with business leaders that will utilize acquired skill sets and hone in on developing potential. Beyond the placement and staffing arena, Titan HRSS, LLC is the premier global professional services company in delivering a comprehensive range of operations, strategy, and consulting solutions and services. Our client is our top priority, and thus drives our focus on delivering quality customer service experience, quality applicants and staffing solutions, a focus on our client's bottom line, and timeliness in delivery of satisfaction.

We are seeking an Employee Relations Manager to become a part of team! You will be responsible for supporting the HR department and the organization in maintaining a safe, healthy, productive, legally compliant, harassment and discrimination free work environment.  Also you will plan, coordinate, and conduct the overall activities of confidential internal investigations of varying levels, with a specific focus on potential violations of law, organizational policy, and our Standards of Excellence.


  • Conduct and manage fact finding workplace investigations concerning matters related to potential violations of the law, organizational policy, noncompliance, unethical behavior and misconduct
  • Document investigative interviews and collect, protect and retain pertinent information and evidence
  • Review, assess and interpret information and evidence gathered from investigations
  • Provide regular updates on investigations, both orally and in writing, to HR Director and senior leadership
  • Attentively manage—at times simultaneous—investigations to ensure matters are resolved timely and appropriately
  • Draft clear and meaningful reports at the conclusion of investigations for HR, senior leadership, and legal counsel review
  • Field and promptly respond to employee concerns and complaints, providing timely appropriate resolution, and commencing investigations as needed
  • Provide guidance and support to employees at all levels concerning workplace policies and procedures
  • Work closely with HR Director and senior leadership to implement consistent and appropriate corrective and preventative actions as needed
  • Keep abreast of and maintain working knowledge of legal requirements authored by government regulatory agencies, including the Department of Labor, City and State Departments of Education, Administration for Children’s Services, etc
  • Plan, coordinate and execute series of compliance and legal trainings for front line employees and managers
  • Revise and update employee handbook, develop supporting documents and manuals outlining, reinforcing, and memorializing specific policies, processes and protocols as needed
  • Performs other duties as assigned


  • A commitment to the mission and programs of HCZ
  • Bachelor’s degree in relevant field with 3 to 5 years’ experience in an HR role with an emphasis on employee relations; Master’s degree and/or HR certification(s) is a plus
  • Knowledge of general workplace policies and labor and employment laws, including Title VII, ADA, FMLA, ADEA, FLSA
  • Demonstrated experience and skill in conducting workplace investigations and drafting reports on investigation
  • Must possess high credibility and absolute commitment to confidentiality and professional integrity
  • Excellent written and verbal communication and presentation skills
  • Strong interpersonal and relationship-building skills
  • Excellent time management skills, coupled with a strong yet measured sense of urgency
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook
  • Must be familiar with and have appreciation for issues prevalent in underserved communities of color
  • Some knowledge of education, social services, and nonprofit sectors is desired
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