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Sales Support Specialist

Company Overview

Titan HRSS, LLC focuses on applying our distinguishing characteristic of a culture which is to lead with transparency, proactive approach, and integrity. We will align employers with the right people that will propel their business to the next level. We align career seekers with business leaders that will utilize acquired skill sets and hone in on developing potential. Beyond the placement and staffing arena, Titan HRSS, LLC is the premier global professional services company in delivering a comprehensive range of operations, strategy, and consulting solutions and services. Our client is our top priority, and thus drives our focus on delivering quality customer service experience, quality applicants and staffing solutions, a focus on our client's bottom line, and timeliness in delivery of satisfaction.

We are seeking a Sales Support Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Building and maintaining relationships with assigned clients/accounts
  • Data Entry and record keeping
  • Processing extensive and detailed data thru Postal Software
  • Create and maintain accurate records for assigned customers (product, pricing, etc.)
  • Knowledge of company's products and services
  • Managing new orders coming in throughout the entire mail process
  • Reviewing artwork for postal compliance
  • Proactively support team members and clients
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Attention to detail and highly organized
  • Positive attitude
  • Excellent customer service skills with the ability to effectively respond in a timely fashion to questions and requests from internal and external customers
  • Ability and thorough understanding and proficiency to use all systems necessary for Account Management (QuickBooks, Microsoft Office, Microsoft Excel and Postal Software Satori)
  • Design and Acrobat Adobe knowledge and experience a plus
  • 1-year experience in customer service, or account management experience
  • customer service/account management: 1 year
  • advanced Microsoft Excel: 1 year
  • Excellent phone and follow-up skills (both verbal and written)
  • Self-motivated individual with desire for success
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
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